Ultraseedbox services are covered with a 7-day money back policy. You can order any of our services and use it as a test, you can cancel it within the first 7 days and we will refund your money. Please note these refunds are pro-rata based within the first 7 days.
Our refund policy is in place as a means to test our service. Any NEW client, one that has not previously had a service with us before, is entitled to a pro-rata refund of their service if applied for within the first seven days. This refund is based on the percentage of traffic used on the slot. (for example; if 30% of the allocated traffic is used - the client will be entitled to a refund of 70%) This refund option applies only to a client’s, first service’s, first month, it is not an ongoing option. If multiple services are opened at the same time only a single will be eligible for a refund. If we expect or have found a client to be in violation of our TOS they will not be eligible for a refund. The exception is a cryptocurrency, under no circumstances, are these payments refundable.
We would also like the opportunity to make things right! If something is not right in the first couple of days, don't hesitate to open a ticket and let us try to help!
All our refunds are pro-rata, to you, this means in the case of a refund, you only pay what you’ve used. We will bill you only for the traffic used or the number of days you have had your account for. Refunds will be calculated based and whatever is used more time or traffic. Since few plans are unmetered and we want to prevent abuse, in case of refunds we will use 10TB traffic as a base for refund calculations. Refund of Seedbox plans that do not have unmetered traffic will be according to the traffic allocated.
Since SSD plans are capable of using very high traffic in limited time, a refund will be processed by taking 15% of the allotted upload bandwidth or the traffic you've used, whichever one is higher as a base for refund calculations.
Under no circumstance, in part or in whole are add-ons refundable or exchangeable