Troubleshooting First Steps
Before submitting a ticket please check if we already have any articles that are able to assist here in our knowledgebase.
A few good places to check would be;
The getting started page for questions related to general seedbox use and how to use your USB UCP.
The tutorials and guides page for information on specialised configuration of applications and other useful guides.
Submitting a Ticket
If you have searched our knowledgebase for information to assist with your issue and was unable to get the problem solved, feel free to reach out to us via a ticket!
Click the mail button above and you will be able to submit a ticket from there.
What should I include in my support ticket?
Being specific and including all relevant information. This may include:
- What are you trying to do
- How you are trying to do it
- An error message (or lack of one)
- Name of file or torrent it applies to
- Any software you may be using
We offer a community powered support Discord server. While staff may sometimes be available here, it is not an official line of support and as a result we can't guarantee support through this channel 24/7.
Please understand this, and if you have an issue that requires immediate attention and aren't getting any help try submitting a ticket.